Contact Us

At Oh Polly, we’re here to support every part of your shopping journey—whether you need help with sizing, have questions about an order, want to share feedback on our womenswear, or need assistance with returns. Reach out using the methods below, and our team will respond with care and clarity.

1. Email Support

For fast, personalized help (including order updates, sizing guidance, or return requests), email our customer service team directly:
  • Email Address: service@usohpoliy.com
  • Response Time: We aim to reply within 1–2 business days. To speed up assistance, include your order number (if applicable) and a clear note about your request—for example, “Order #56789: Track my shipment” or “Size question for the London Evening Dress.”

2. Website Resources & Inquiries

Visit our website to access self-service tools or submit a direct inquiry:
  • Website: usohpoliy.com
    • Track orders: Log into your account dashboard to view real-time shipping updates.
    • Browse FAQs: Find quick answers to common questions (e.g., shipping timelines, return rules, fabric care) in the website footer.
    • Submit a form: Use the “Contact Us” form in the website footer to send your inquiry—include your name, email, and details, and we’ll follow up via email.

3. Mailing Address

For physical correspondence (e.g., returns with prior authorization, written feedback), send to our U.S. operations address:
  • Oh Polly Mailing Address: 1275 S Holland Dr, Fayetteville, Arkansas 72704, United States
    • Important: Always contact us at service@usohpoliy.com first to get a Return Authorization (RA) number before shipping returns. This ensures your package is processed quickly and correctly.

4. What We Can Help You With

Our team is ready to assist with a range of needs, including:
  • Sizing questions (e.g., “Will the XS fit a 26-inch waist?”) or fabric details
  • Tracking missing orders or updating shipping addresses (if possible)
  • Initiating returns or checking refund status
  • Troubleshooting account issues (e.g., login problems, saved payment updates)
  • Sharing feedback on our versatile staples, occasionwear, or website experience
We value your connection with us—and we’re committed to making every interaction as helpful as the pieces you love from Oh Polly. Thank you for choosing us.