Privacy Policy

This Privacy Policy (“Policy”) explains how Oh Polly (operating through the website usohpoliy.com, “we,” “us,” or “our”) collects, uses, stores, and protects personal information you provide when accessing our website, purchasing our womenswear (including versatile staples and exclusive occasionwear), or interacting with our customer service. By using usohpoliy.com or engaging with our services, you consent to the practices outlined in this Policy.

1. Information We Collect

We collect personal information to fulfill orders, provide support, and enhance your shopping experience. The data we gather falls into two key categories:

1.1 Information You Voluntarily Provide

You choose to share this information when interacting with our platform or services, such as:
  • Order & Account Details: Full name, shipping address, billing address (if different), email address, phone number, and payment information (e.g., credit card details—note: we do not store full payment data; this is processed by trusted third-party payment providers).
  • Communication Data: Content shared when contacting customer service (via email at service@usohpoliy.com) about orders, returns, sizing questions, or feedback, including your messages and order references.
  • Account Preferences: If you create a user account on usohpoliy.com, we collect your chosen username, encrypted password, saved shipping addresses, favorite products, and style preferences (e.g., size defaults).

1.2 Automatically Collected Information

When you visit or use our website, we may gather non-personal and technical data automatically through cookies, web beacons, and server logs, including:
  • Device & Browser Data: IP address, device type (e.g., smartphone, laptop), operating system, browser name and version, and mobile network provider.
  • Usage Information: Pages you view on usohpoliy.com, time spent on each page, links clicked, search queries (e.g., “evening dresses”), and how you arrived at our site (e.g., via a search engine, social media link, or direct URL).
  • Cookie Data: We use session cookies (temporary, deleted when you close your browser) to track your cart and login status, and persistent cookies (remain on your device) to remember your preferences (e.g., size, language) for future visits. You can disable cookies via your browser settings, but this may limit features like saved carts or personalized recommendations.

2. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes that align with your interactions with us:

2.1 Core Business Purposes

  • Process & Fulfill Orders: Verify your identity, process payments securely, ship products to your address, and send order updates (e.g., confirmation emails, shipping tracking links).
  • Provide Customer Support: Respond to your questions (e.g., sizing guidance, order issues), resolve problems (e.g., returns, damaged products), and assist with account-related requests.
  • Manage User Accounts: Maintain your account, update your preferences, and let you access order history or saved information quickly.

2.2 Enhance Your Shopping Experience

  • Personalization: Recommend products based on your browsing or purchase history (e.g., “You may also like this blouse”) and tailor website content to your style preferences.
  • Improve Our Website: Analyze usage data to fix bugs, optimize page load times, update product categories, and refine features that better serve our customers.

2.3 Communication

  • Transactional Emails: Send essential updates about your orders (e.g., confirmation, shipping, delivery), returns, or refunds. These are not marketing messages and are required to fulfill your requests.
  • Optional Marketing: If you opt in (e.g., by checking a box during account creation or order placement), we may send emails about new arrivals, exclusive promotions, or occasionwear collections. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting service@usohpoliy.com.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

3.1 Trusted Service Providers

We work with third-party vendors who assist us in operating our business, and we share only the information needed for them to perform their services:
  • Payment Processors: Companies like PayPal or credit card processors handle payment transactions—they receive your payment details but do not store or use this data for other purposes.
  • Shipping Carriers: Providers (e.g., USPS, FedEx) receive your shipping address to deliver your orders and share tracking updates.
  • Customer Support Tools: Platforms that help us manage email inquiries may access your communication data to assist with your request (e.g., retrieving your order history to resolve an issue).
All service providers are required to comply with data protection laws and use your information only as instructed by us.

3.2 Legal & Safety Reasons

We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, safety, or property—including investigating fraud, preventing unauthorized access to our systems, or resolving disputes.

4. How We Protect Your Information

We take reasonable technical, administrative, and physical measures to safeguard your personal information from unauthorized access, use, or disclosure:
  • Encryption: Payment information and sensitive data (e.g., passwords) are encrypted using industry-standard SSL/TLS technology when transmitted over the internet.
  • Secure Storage: Personal information is stored on secure servers with access restricted to authorized team members only.
  • Third-Party Security: Our service providers (e.g., payment processors) are required to maintain robust security practices, including compliance with PCI DSS (for payment handling) and other global data protection standards.
While we strive to protect your data, no online system is 100% secure. We cannot guarantee absolute security, but we regularly review and update our measures to minimize risks.

5. Your Rights Regarding Your Information

You have certain rights over your personal information, and we make it easy to exercise these rights:
  • Access: Request a copy of the personal information we hold about you (e.g., order history, account details) by emailing service@usohpoliy.com.
  • Correction: Update inaccurate or incomplete information (e.g., a wrong shipping address) by editing your account settings on usohpoliy.com or contacting customer service.
  • Deletion: Request that we delete your personal information (subject to legal exceptions, e.g., we may need to retain order records for tax purposes) by emailing service@usohpoliy.com.
  • Opt-Out of Marketing: Unsubscribe from marketing emails using the link in the email or contact us to stop future promotional communications.
We will respond to your request within a reasonable timeframe (typically 10 business days) and may ask for verification (e.g., confirming your email or order number) to protect your information from unauthorized requests.

6. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has provided us with information, contact us at service@usohpoliy.com.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, laws, or website features. When we make updates, we will post the revised Policy on usohpoliy.com.
Your continued use of usohpoliy.com or engagement with our services after the revised Policy is posted constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, contact our customer service team:
  • Email: service@usohpoliy.com
  • Website: usohpoliy.com
  • Mailing Address: 1275 S Holland Dr, Fayetteville, Arkansas 72704, United States