At Oh Polly, we aim to get your curated womenswear—from versatile staples to exclusive occasionwear—to you quickly and seamlessly, with transparent timelines and no hidden costs. Below is everything you need to know about our shipping process, delivery options, and how we handle common shipping-related needs.
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Free Shipping for All Orders: Enjoy complimentary shipping on every purchase from usohpoliy.com—no minimum order value required. This applies to all products, whether you’re ordering a single blouse or a full occasionwear outfit.
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No Extra Fees: We never charge handling fees, fuel surcharges, or additional shipping costs. The price you see at checkout (in USD) is the total cost of your order, excluding only applicable sales taxes (calculated based on your shipping address).
Before your order ships, we carefully prepare and verify it to ensure accuracy (e.g., correct size, color, and product):
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Standard Processing: Most orders are processed and dispatched within 1–3 business days of being confirmed. You’ll receive a confirmation email once your order is approved and moves to processing.
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Processing Exceptions: During high-demand periods (e.g., holiday sales, new collection launches), processing may take up to 4 business days. We’ll notify you via email if there are any unexpected delays to your order.
Once your order ships, you’ll get a shipping confirmation email with a unique tracking number to monitor its progress. We offer two delivery options to fit your needs:
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Timeline: Delivers within 6–12 days from the date your order ships.
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Carriers: We partner with trusted carriers (e.g., USPS, FedEx) to ensure reliable delivery. Tracking updates (e.g., “in transit,” “out for delivery”) are available through the carrier’s website using your provided tracking number.
If you need your womenswear sooner (e.g., for a last-minute event), select expedited shipping at checkout:
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Timeline: Delivers within 2–5 days from the date your order ships.
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Cost: Additional fees apply, calculated at checkout based on your shipping address and order weight.
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Eligibility: Available for most U.S. addresses—restrictions (if any) will be clearly noted during checkout.
To avoid delivery delays or issues, please follow these guidelines when entering your address:
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Provide Complete Details: Include your full name, street address (with apartment/unit number, if applicable), city, state, zip code, and phone number. Incomplete addresses (e.g., missing unit numbers) may cause packages to be returned or delayed.
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Address Changes: Once an order is processed (typically within 24 hours of placement), we cannot guarantee address updates. If you need to change your address, contact our customer service team at service@usohpoliy.com immediately—we’ll confirm if adjustments are possible.
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PO Boxes & Military Addresses: We ship to most PO boxes and APO/FPO addresses via standard delivery. Expedited shipping may not be available for these addresses—checkout will display eligible options for your location.
We’re here to resolve shipping issues quickly so you can enjoy your order without stress:
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Missing Packages: If tracking shows your package was “delivered” but you haven’t received it, contact us at service@usohpoliy.com within 3 days of the delivery date. Include your order number and tracking number—we’ll work with the carrier to investigate (e.g., check for delivery to a neighbor, confirm drop-off location) and resolve the issue (e.g., arrange a replacement or full refund).
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Delayed Packages: If your order exceeds the estimated delivery timeline, first check the carrier’s tracking page for updates (e.g., weather delays, address hold). If there’s no update, email us—we’ll follow up with the carrier to speed up delivery.
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Damaged Packages: If your womenswear arrives damaged (e.g., torn fabric, broken accessories), email us at service@usohpoliy.com within 7 days of delivery. Include photos of the damage and your order number—we’ll send a free replacement (if in stock) or process a full refund, with no need to return the damaged item.
For questions about order status, tracking, shipping eligibility, or address changes, reach out to our customer service team:
- Email: service@usohpoliy.com
- Include your order number in the subject line (e.g., “Order #78901 – Shipping Update”) for faster assistance.
We’re dedicated to ensuring your Oh Polly pieces arrive safely and on time—thank you for trusting us with your order.
