Terms Of Purchase

1. Order Placement and Acceptance

1.1 Order Submission

• A valid shipping address (with apartment/unit numbers, if applicable) to avoid delivery delays;
• Active contact details (email address and phone number) for order updates and shipping notifications;
• Legitimate payment information to cover the total order cost (including applicable taxes).

1.2 Order Confirmation

• We verify key details (e.g., Product availability, pricing accuracy, validity of payment method);
• We send a final order confirmation email (which includes your order number, Product details, and shipment timeline).

1.3 Order Modifications or Cancellations

1. Contact our customer service team at service@usohpoliy.com immediately;
2. Include your order number in the subject line for faster prioritization;
3. We will confirm if changes are feasible—if the order has already shipped, you must follow our Refund Policy to return the Products.

2. Pricing and Payment

2.1 Pricing Terms

• Currency: All Product prices on the Website are displayed in United States Dollars (USD). Applicable sales taxes are calculated at checkout based on your shipping address and local tax regulations.
• Price Accuracy: We strive to maintain up-to-date, accurate pricing, but typographical errors or system glitches may occur. If a pricing error is identified after your order is placed:
  • We will notify you via email within 1–2 business days;
  • You will have two options: cancel the order for a full refund, or proceed with the order at the corrected price.
• Promotions: Discounts, bundle offers, or limited-time promotions are applied automatically at checkout (if you meet eligibility criteria, e.g., minimum spend, specific Product categories). Promotions are subject to additional terms (e.g., one per customer, non-transferable, not combinable with other offers unless explicitly stated) and may be discontinued without prior notice.

2.2 Accepted Payment Methods

• Major credit cards (Visa, Mastercard, American Express, Discover);
• Debit cards linked to valid U.S. bank accounts;
• Approved digital wallets (e.g., PayPal, Apple Pay, Google Pay).

• You are the authorized user of the payment method (e.g., the cardholder or account owner);
• Sufficient funds or credit are available to cover the total order cost (including taxes and any applicable fees).

2.3 Payment Security

3. Shipping and Delivery

3.1 Shipping Terms

• Free Shipping: Complimentary shipping is offered for all orders—no minimum purchase required.
• Processing Time: Orders are processed and prepared for shipment within 1–3 business days of final confirmation.
• Delivery Timelines:
  • Standard Delivery: Arrives within 6–12 days from the shipment date;
  • Expedited Delivery: Available at checkout for an additional fee, with delivery within 2–5 days from the shipment date (eligibility varies by location).
• Shipping Addresses: Delivery is restricted to addresses within the service areas covered by our carriers. We are not liable for delays, non-delivery, or lost packages caused by incorrect, incomplete, or undeliverable addresses.

3.2 Delivery Confirmation

• Contact our customer service team at service@usohpoliy.com within 3 days of the delivery date;
• Provide your order number and tracking number—we will work with the carrier to investigate and resolve the issue.

4. Returns and Refunds

4.1 Return Eligibility

• Timeframe: Products must be returned within 60 days of delivery;
• Condition: Products must be unused, unwashed, and in their original packaging (with all tags, labels, and hygiene seals intact). Items that show signs of wear, damage, or alteration are not eligible for return;
• Purchase Source: Only Products bought directly from usohpoliy.com qualify. Items purchased from third-party retailers (e.g., department stores, marketplaces) must be returned to the original seller.

4.2 Refund Process

1. Contact our customer service team at service@usohpoliy.com with:
   • Your order number;
   • The Product name, size, and reason for return;
   • Photos (if the Product is defective or damaged—this accelerates approval);
2. Receive a Return Authorization (RA) number and our return address (1275 S Holland Dr, Fayetteville, Arkansas 72704, United States);
3. Ship the Product(s) to the provided address. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong size shipped, defective Product)—we will provide a pre-paid shipping label in such cases;
4. Inspection and Approval: Our team reviews returns within 2 business days of receipt. We will email you to confirm if the refund is approved or denied.

4.3 Refund Processing

• Timeline: Approved refunds are processed within 5–10 business days of inspection;
• Method: Funds are credited back to the original payment method used for the order;
• Processing Delays: Your bank or payment provider may take 1–3 additional business days to reflect the refund in your account (this is outside our control);
• Promotion Adjustments: If you used a discount code for the original purchase, the discount amount will be deducted from the refund. For example, a $50 dress bought with a $10 discount will result in a $40 refund.

5. Product Availability and Defects

5.1 Stock Availability

• We will notify you via email within 2 business days;
• We will issue a full refund for the unavailable Product (or cancel the entire order, if you prefer).

5.2 Defective or Damaged Products

• Contact us within 7 days of delivery with photos of the issue and your order number;
• We will cover all return shipping costs and offer either a full refund or a free replacement (if the Product is in stock);
• No return is required for minor defects—we may resolve the issue with a partial refund or store credit (at your option).

6. Modifications to These Terms

7. Contact Us

• Email: service@usohpoliy.com
• Website: usohpoliy.com
• Mailing Address: 1275 S Holland Dr, Fayetteville, Arkansas 72704, United States