Terms Of Use

These Terms Of Use (“Terms”) govern your access to and use of the website usohpoliy.com (the “Website”)—the official U.S. platform for Oh Polly’s curated womenswear collection, including versatile staples and exclusive occasionwear (collectively, the “Products”). By accessing, browsing, or using the Website, or purchasing Products through it, you (“User”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website or purchase Products from us.

1. Eligibility to Use the Website

To access or use the Website, you must:
  • Be at least 18 years old (or the age of majority in your jurisdiction) and possess the legal capacity to enter into binding contracts;
  • Provide accurate, complete, and up-to-date information when creating an account (if applicable) or placing an order;
  • Comply with all applicable laws, regulations, and these Terms at all times.
By using the Website, you represent and warrant that you meet the above eligibility requirements. We reserve the right to terminate or restrict your access to the Website if we reasonably believe you do not meet these criteria.

2. Permitted & Prohibited Uses of the Website

2.1 Permitted Uses

You may use the Website only for lawful, personal, or business purposes that align with its intended function, including:
  • Browsing Product information (e.g., details, sizing, fabrics, pricing, availability);
  • Creating a personal account to track orders, save favorite items, manage shipping addresses, or streamline future purchases;
  • Placing orders for Products in compliance with our Terms Of Purchase;
  • Contacting our customer service team for support (e.g., sizing questions, order updates, return inquiries).

2.2 Prohibited Uses

You may not use the Website for any unlawful, fraudulent, or disruptive purpose, including (but not limited to):
  • Accessing, modifying, or attempting to bypass restricted areas of the Website (e.g., administrative databases, user accounts of others) without prior authorization;
  • Using automated tools (e.g., bots, scrapers, scripts) to crawl, collect, or extract data from the Website (unless explicitly permitted by us in writing);
  • Transmitting or uploading harmful content (e.g., viruses, malware, spam, phishing links) that could damage the Website, our systems, or other Users’ devices;
  • Impersonating another person or entity, or misrepresenting your affiliation with any individual, organization, or brand (including Oh Polly);
  • Manipulating order processes (e.g., creating duplicate accounts to claim unauthorized discounts) or engaging in fraudulent transactions (e.g., using stolen payment methods);
  • Violating intellectual property rights (e.g., copying, reproducing, distributing, or selling Product images, logos, design details, or text from the Website without our written permission);
  • Using the Website to promote or sell counterfeit Oh Polly Products or any items that infringe on third-party rights;
  • Disrupting or interfering with the Website’s functionality (e.g., overloading servers, crashing pages, or disrupting user traffic).
We may take immediate action against prohibited uses, including restricting your Website access, canceling orders, or reporting violations to relevant authorities.

3. Account Responsibilities (If Applicable)

If you create a personal account on the Website, you are solely responsible for:
  • Maintaining the confidentiality of your account credentials (e.g., username, password);
  • Notifying us immediately at service@usohpoliy.com if you suspect unauthorized access to your account;
  • Taking responsibility for all activities conducted under your account (e.g., orders placed, messages sent, changes to personal information);
  • Updating your account information promptly if it changes (e.g., shipping address, email, phone number).
We are not liable for any losses or damages resulting from your failure to protect your account credentials or report unauthorized use.

4. Intellectual Property Rights

All content on the Website—including Product images, logos, brand names (e.g., “Oh Polly”), design details, fabric descriptions, text, and software—is the exclusive intellectual property of Oh Polly, our licensors, or content providers. This content is protected by copyright, trademark, and other intellectual property laws worldwide.
You may not use, copy, modify, distribute, display, or create derivative works from any of this content for commercial or non-personal purposes without our prior written permission. Unauthorized use of our intellectual property may result in legal action.

5. Product Information & Sizing

  • Accuracy: We strive to provide accurate Product information (e.g., descriptions, fabrics, colors, sizing, pricing) on the Website, but we do not guarantee absolute accuracy. Errors may occur (e.g., typographical mistakes, outdated stock levels, minor color variations due to device display settings). If a pricing or Product error is identified after you place an order, we will notify you promptly and offer the option to cancel the order for a full refund or proceed at the correct price.
  • Sizing Guidance: Our sizing charts are provided as a reference to help you select the right fit. Due to fabric variations and design differences, actual fit may vary slightly from the chart—we recommend reviewing customer reviews (if available) or contacting our customer service team for additional sizing guidance.
  • Pricing Currency: All Product prices on the Website are displayed in United States Dollars (USD) and are subject to change without prior notice.

6. Shipping, Returns, & Refunds

Shipping, return, and refund terms for Product orders are governed by our separate Shipping Policy and Refund Policy, which are incorporated into these Terms by reference. Key details include:
  • Free shipping on all orders, with no minimum purchase required;
  • Order processing time of 1–3 days, with standard delivery of 6–12 days (expedited shipping available at checkout);
  • A 60-day return window for eligible Products, with refunds processed within 5–10 days of return inspection.

7. Limitation of Liability

To the maximum extent permitted by applicable law:
  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of Products (e.g., lost profits, inconvenience from delivery delays, dissatisfaction with fit, damages to devices from third-party content);
  • Our total liability for any claim related to the Website or Products shall not exceed the total amount you paid for the specific Product(s) giving rise to the claim;
  • We are not liable for damages caused by your non-compliance with these Terms, misuse of the Website, third-party actions (e.g., shipping carrier delays, payment processor errors), or circumstances beyond our reasonable control (e.g., natural disasters, system outages, supply chain disruptions).

7.1 Product Use

We are not liable for any discomfort or dissatisfaction resulting from improper use of Products (e.g., wearing items outside their intended purpose) or failure to follow care instructions. Always review Product care labels and sizing guidance before use.

8. Modifications to These Terms

We may update these Terms from time to time to reflect changes in laws, business practices, or Website functionality. When we make updates, we will post the revised Terms on the Website (usohpoliy.com).
Your continued use of the Website or purchase of Products after the revised Terms are posted constitutes your acceptance of the updated terms. We encourage you to review these Terms periodically for any changes.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms, please contact our customer service team:
  • Email: service@usohpoliy.com
  • Website: usohpoliy.com
  • Mailing Address: 1275 S Holland Dr, Fayetteville, Arkansas 72704, United States